Southend on Sea
Southend Medical Centre
TBC - Depending on skills and experience
Admin Support
26 Nov 2020
About The Role
Receptionist (Mon-Fri ideally 1330-1830 but some flexibility for the right candidate)
 
There’s more to our Receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of Practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
About The Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
 
We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
 
*Previous medical / healthcare receptionist experience and knowledge of SystmOne is ESSENTIAL*
 
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
About Us:

We are a 2 GP partner practice serving approximately 5,700 patients and situated in busy town of Southend.

We use the SystmOne clinical system, with a history of high QOF achievement and a CQC rating of good across all domains.
 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.