Health Care Assistant (fixed term contract)

Purpose of the role

The Health Care Assistant will work with other members of the Primary Care Network to provide proactive and reactive community services. 

The post holder will be part of a team trained in a range of skills, to deliver clinical interventions for patient with a wide range of health care needs in a variety of community settings.

Key duties and responsibilities

• Contribute to, support and promote the PCN’s strategic direction, values and culture in relation to proactive and reactive services
• Assist the Clinical Care Co-ordinator for the PCN hub
• Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements
• Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required
• Providing basic advice and sign posting to patients, their relatives or carers
• To support relatives at all times and be aware of the effects of illness on the family
• Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication
• To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes
• To safeguard the confidentiality of all personally sensitive information
• Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered
• Contribute to the clinical governance agenda through participation in clinical audit
• Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services
• Work as part of the multidisciplinary Primary Care Network to deliver proactive and reactive services
• Work with patients towards self-care and independence