Location
Ipswich
Department
Two Rivers Medical Centre
Advertising Salary
£10.76 - £11.09 per hour
Function
Admin & Clerical
Careers Site Advertising End Date
30 Mar 2023
About the Role
Two Rivers Medical Centre has an opportunity for a receptionist to join their busy practice team.  There is more to our receptionist roles than answering the phone and making appointments.  In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:
  • Greeting and directing all patients;
  • Making appointments;
  • Accepting, issuing and handing , letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly;
  • General day-to-day reception duties.

About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
 
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • Previous medical or healthcare receptionist experience is desirable;
  • Excellent communication skills, with a clear and polite telephone manner;
  • Able to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confident to work as part of a team and be able to think on your feet, independently;
  • Strong IT and administration skills.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
 As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:
  • Genuine responsibility from day one;
  • Work with a strong social purpose;
  • A competitive salary, with increments based on professional development;
  • Membership of the NHS pension;
  • Support to guide your personal and professional development;
  • Excellent training and development opportunities;
  • Working in a purpose built facility;
  • Working in the largest single-site GP surgery in Suffolk;
  • 27 days annual leave plus 8 bank holidays (pro-rata), increasing with continual years of NHS service.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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