Little Waltham & Black Notley Surgery
Dependent on skills and experience
Admin Support
14 Jul 2020
About The Role
We are looking for an experienced healthcare receptionist,for our surgeries, based across two sites - Little Waltham and Black Notley.
The role is 16 hours per week, plus overtime, you must be flexible to cover annual leave and cover varied shifts, morning, afternoon and evening to compliment our exceptional practice team.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of Practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
About The Candidate
 We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
  • Ideally previous medical / healthcare receptionist experience
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive, discreet and caring in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
About the Surgery
Supporting your work life balance and professional development is important to us so we will be happy to discuss any requirements for flexible working, we can offer the following benefits:
  • Competitive salary based on experience
  • Supportive and friendly environment
  • Flexible working hours
  • Peer support
  • CPD Support with training and development

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.