King's Lynn
Vida Healthcare, Carole Brown Health Centre
Advertising Salary
10.25 per hour
Admin & Clerical
Careers Site Advertising End Date
03 Jul 2022
About the Role
Vida Healthcare are looking for a Medical Secretary to join their secretarial team. The role is offered for 30 hours per week and can be worked over morning and afternoon sessions per week.
This is an essential front-line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice management team.

The post-holder will work within a small team.

Due to the Practice’s commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in consultation and agreement with the post holder.

Duties and Responsibilities

  • To maintain a professional and effective secretarial service to GPs.
  • To audio type from the digital dictation system, prioritising all red flag tasks and letters within 48 hours. To deliver routine work within a week of it being requested.
  • To administer GP patient referrals through the ‘e.referral’ system.
  • To provide administrative services for AITS, Cataract, LARCS, Minor Surgery services.
  • To be the link person for palliative patients so that they have a direct contact.
  • To provide telephone and face to face access for patients to discuss referrals.To deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • To support patients who may have a problem and offer viable solutions to them.
  • To deal with all information sensitively and in accordance with confidentiality guidelines.
  • To support other secretarial colleagues when workload permits, sometimes at short notice.
  • To update medical records as required.
  • To collate e.referral Information for reporting purposes.
  • To compile agendas and put meeting dates on the practice calendar.
  • To take minutes and collate agendas for Multi-Disciplinary team meetings and record them on Practice Calendar (intranet).
  • To be involved in demonstrating/ training any new or bank staff employed regarding the operating systems within the office.
  • To follow and comply with all policies and procedures, reporting concerns as appropriate.
  • Fulfilling personal responsibilities for all matters relating to health and safety and risk management.
  • Partake in any training indicated by the Management team, as appropriate for personal and professional development.
  • Other relevant duties, including projects, as agreed with the Management team.
.Please see full job description attached:
About the Candidate
If you are an experienced Medical Secretary looking for a new and exciting career, then we would love to hear from you.
To contribute to the healthcare of the people of Vida Healthcare:
by having excellent communication skills.
Sound audio typing and computer skills are essential with the ability to prioritise workload. 
Good interpersonal skills necessary to liaise between the PMS team, internal and external NHS agencies. 
You will also provide an operational support service to all clinical and practice staff, ensuring good quality service delivery, confidentiality and patient satisfaction is a priority. 
Following practice protocols and procedures
You will have the following skills and experience:
  • Dealing with customers (essential)
  • Ideally possessing experience in a GP or Healthcare setting
  • Written and verbal communication skills (essential).
  • Good keyboard skills (essential).
  • Minimum 2 GCSEs grade C or above in Mathematics and English or equivalent (essential)
  • Administration Qualification at NVQ 4 (desirable)
  • Working knowledge of Microsoft products such as Office (desirable).
  • Up to date awareness of the NHS (desirable).
  • Experience of communicating and liaising politely and positively with internal and external customers – face to face and on the telephone, whilst taking into account the confidential nature of the post. (essential).
  • Able to maintain, input and monitor information on computer systems – such as SystmOne and Microsoft Office Applications (essential).
  • Excellent time management – ie ability to work effectively to strict deadlines (essential).
  • Able to make decisions under pressure whilst maintaining a positive communication style (essential).
About Us

Vida Healthcare is one of Norfolk’s largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

Please apply by email to [email protected] and copy [email protected] with your application

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.