Location
Ipswich & East Suffolk
Department
Leiston Surgery
Advertising Salary
18800
Admin Support
Careers Site Advertising End Date
04 Nov 2021
About the Role
There’s more to our Receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of Practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
 
We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
  • Ideally previous medical / healthcare receptionist experience
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
About Us
We are a small training practice, serving a patient population of 9000 

We use aS1 clinical system with  a CQC rating of Good across all domains.
 
Supporting your work life balance and professional development is important to us so we will be happy to discuss any requirements for flexible working, we can offer the following benefits:
  • Competitive salary based on experience
  • Supportive and friendly environment
  • Flexible working hours
  • Peer support
  • CPD Support with training and development
  • Extra pay for holiday cover
  • 27  Days Holiday (pro Rata) + Bank Holidays
  • NHS Pension
  • Study leave
  • Free on-site parking
  • Maternity and sick pay

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.